AIRLINK®

AIRLINK

AIRLINK® is an airborne antenna system designed to provide in-flight telephone, fax, and data transmission. Using the INMARSAT system of geostationary satellites, AIRLINK® relays information around the world using low-gain and high-gain antenna systems. U.S. Government customers now use Ball Aerospace’s AIRLINK® high-gain aeronautical system for reliable, secure, high-speed data and near-toll quality digitized voice communications.

Ball Aerospace currently supports the entire AIRLINK® product line:

  • Customer Support is available 24 hours per day, 365 days per year
  • Customer Support services are provided for commercial, aerospace and military customers
  • Ball Aerospace is an ISO 9001 registered company
  • Ball Aerospace operates a European Aviation Safety Agency certified FAA FAR 145-approved repair station

FAA-approved repair station

The Federal Aviation Authority (FAA)-approved Repair Station is operated within Ball Aerospace’s Aerospace Manufacturing Center (AMC). The repair station holds Air Agency Certificate B4CR228J and European Aviation Safety Agency Certificate EASA.145.5295.

Customer support

Ball Aerospace strives to provide consistent, reliable, exemplary service by:

  • Responding to customers within 24 hours (or the next working day)
  • Providing repair quotes within 10 business days of hardware receipt
  • Providing a response within four hours for aircraft-on-ground (AOG) situations

Customer support is available for the following services:

  • Warranty and non-warranty service, repair or replacement
  • Emergency parts, product repair
  • FAA-approved repair
  • Ball Aerospace product technical documentation
  • Installation training
  • On-site technical support
  • Field support

Ball Aerospace’s AIRLINK Repair Steps for our Customers

Step 1: Ball Aerospace receives notification and/or AIRLINK hardware from our customer

  • Ball Aerospace will quote the Test Troubleshooting & Evaluation (TT&E) for the problem hardware to the customer.
  • For hardware to be repaired, Ball Aerospace will issue a Return Merchandise Authorization (RMA) to the customer.

Step 2: Customer reviews the quote and authorizes Ball Aerospace to start the TT&E process.

Step 3: Ball Aerospace conducts the TT&E on the customer hardware (estimated time is 30 days or less).*

Step 4: Ball Aerospace notifies the customer of what type of hardware repair is necessary.

  • Repair status is determined: “Repair Hardware” or “Hardware Beyond Economical Repair.”
  • If “Repair Hardware” is determined, then Ball Aerospace will give customer a quote for the required work.

Step 5: Customer reviews the repair quote and authorizes Ball Aerospace to repair or scrap hardware (estimated time is 90 days or less), once Ball receives authorization from customer.

Step 6: Ball Aerospace conducts repair, tests and ships AIRLINK hardware back to customer.

*Estimates only. Actual times may vary.

Regular business hours for customer support are 8:00 a.m. to 5:00 p.m. (Mountain Time), Monday through Friday.Business Administrator, 303-533-7040, fax: 303-533-7157.

For AOG situations after normal business hours, contact a Ball Aerospace security officer at 303-460-2323.

     

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